Delivery and returns

Delivery

We have two ways to deliver an order. The order can be sent to a dealer or delivered directly to the consumer.

There are different shipping times, depending on the country where the order is going to be delivered.

Delivery time in the Netherlands:

- With natural stone products, the order will be delivered within two weeks

- With Real wood products, the order will be delivered within five weeks

Delivery time in United Kingdom and Germany:

- With natural stone products, the order will be delivered within two weeks

- With Real wood products, the order will be delivered within five weeks

Returns

Only undamaged products which are returned in original packaging will be credited. If the packaging is no longer available, please contact Forzalaqua for a suitable solution.

- Customized products, specially produced products for the order or edited products can't be returned.

We will not return products which have stickers on them. The glue stain makes the product unsaleable. Please wrap foil around a product first, before labeling a product. Or mark the product on the bottom where it’s not noticeable.

If the product meets the conditions, it can be returned. Please contact us via [email protected] if you have any questions about sending or returning products.

You can return your products to this address:

Warehouse

Infanteriestraat 2b

5363 VW Velp NB

The Netherlands